[BL02] Case Studies

McCarthy Holdings Achieves 90% AI Adoption With Prosci

changemanagement@prosci.com (Prosci) — Fri, 23 Jan 2026 17:25:44 GMT

Solution

Prosci began working with McCarthy on an initial engagementfor this implementationthat positioned McCarthy for success.

Microsoft Increases Customer Adoption Rates With Prosci

changemanagement@prosci.com (Prosci) — Mon, 12 Jan 2026 15:09:50 GMT

Scaling Change Management for Growth

Microsoft has always excelled at change. For over a decade, a 25-person consulting team helped customers adopt and sustain Microsoft technology. These early change practitioners blended elements from several change management methodologies and achieved strong results.

Turning Change into Advantage: How RTBF Built the Muscle to Thrive in a Digital Era

changemanagement@prosci.com (Prosci) — Thu, 08 Jan 2026 13:53:09 GMT

Solution

To ensure Media Square’s success, Prosci and RTBF partnered to build a structured, sustainable transformation model. We achieved that by:

Launching an impact analysis covering 15 strategic projects and 500+ employee groups to assess how change would affect teams, timing, and workloads.
Training over 70 internal Change Managers and establishing a Change Management Office to coordinate transformation efforts across departments.
Establishing a structured governance model linking Operations, HR, and Change Managers to validate impacts and guide corrective actions.
Adjusting workloads and training schedules around operational peaks, including the 2024 elections and Olympic Games, to prevent employee saturation.
Building and facilitating a vibrant Change Manager community to strengthen adoption and peer learning.
Developing a Power BI-based tool to simplify and automate impact tracking, reducing the administrative burden on managers.
Embedding sustainable internal capability by coaching executives, training managers, and ensuring change management became a core discipline across all major projects.

Christine Thiran, Head of Human Resources said “It’s clear that if we don’t support people, if we don’t have change management reflexes, it simply won’t work. That’s why we chose the Prosci Methodology.”

How Ceva Built Company-wide Change Capability to Support Digital Transformation Success and Business Growth

changemanagement@prosci.com (Prosci) — Tue, 16 Dec 2025 18:32:32 GMT

Solution

Recognizing that success would hinge on people—not just technology—Jean-Marcel Ciet, Global Franchises and Supply Chain EVP, stepped in as Change Management Sponsor. Leadership understood that lasting transformation required deep engagement and adoption at every level. By partnering with Prosci, a global leader in change management, they ensured change initiatives aligned seamlessly with the organization’s strategic vision and pace of transformation.

OTIP Adopts Prosci Approaches and Drives Effective Change

changemanagement@prosci.com (Prosci) — Fri, 12 Sep 2025 14:44:05 GMT

Solution

• Implement ADKAR® Model as common language for change
• Develop Sponsor Plan to ensure continuous, visible support from leadership
• Deliver training and certification to key staff
• Facilitate workshops and training sessions to upskill employees
• Establish dedicated Change Management Office (CMO)

United Concordia Dental Achieves 75% AI Adoption Rate Using Prosci ADKAR Model

changemanagement@prosci.com (Prosci) — Mon, 25 Aug 2025 18:49:51 GMT

Solution

United Concordia partnered with Prosci to build comprehensive change management capabilities specifically for AI adoption:

Building Change Capability at Leading Insurance Company: From Fragmented to Flourishing

changemanagement@prosci.com (Prosci) — Wed, 04 Jun 2025 14:28:20 GMT

Solution

Prosci’s research-based methodology  provided a proven approach and consistent language across the organization
Prosci’s leadership training programs focusing on each individual’s specific role in change
ADKAR® Model implementation as the anchor for all change initiatives company-wide
Development of change capability through Prosci’s 3-day certification and targeted role activating training
Creation of a change management Center of Excellence to drive consistency

MSD Turns Challenges Into ERP Success With Prosci

changemanagement@prosci.com (Prosci) — Thu, 17 Apr 2025 16:14:04 GMT

Solution

Demonstrate success by applying ADKAR® Model to time-to-pay project
Upskill managers and teams with role-based change management training
Equip and support sponsors to perform their critical role during change
Apply the comprehensive Prosci Methodology to the ERP project, integrating with project management from the start

Kaiya Enables 6-Week Merger and Acquisition at CHRISTUS Health

changemanagement@prosci.com (Prosci) — Fri, 14 Mar 2025 17:04:29 GMT

Solution: Kaiya's AI-Powered Change Expertise

CHRISTUS Health turned to Kaiya, Prosci's AI change management assistant, to navigate this compressed timeline. Kaiya provided:

Drechtsteden Shared Services Achieves Integration and Customer Satisfaction With Prosci

Prosci Europe — Fri, 28 Feb 2025 21:01:21 GMT

Solution

Implement the Prosci ADKAR® Model to guide individual transitions
Break down the large-scale change into smaller, department-specific projects
Focused communication strategy emphasizing the "Why" and "What's in it for me?" messages
Build strong executive sponsorship and direct supervisor support
Drive adoption of IT department's successful service management processes and tools across all departments
Implement a unified knowledge management system
Standardise call recording and tracking

"It all starts with awareness of the need for change. Then the next crucial question raised: what's in it for you at an individual level?" —Michiel Vrijhof, Customer Services Advisor

Results

The transformation successfully unified eight separate service counters into one integrated service centre, delivering several measurable improvements:

Employee satisfaction across clients using the new working model achieved an average score of 7.9 out of 10.
The organisation successfully consolidated service operations across 11 affiliated customer organisations.
SCC established a single point of contact for all customer inquiries, improving accessibility and service consistency.

The project created a sustainable framework for ongoing service improvement, with the organisation maintaining internal capabilities for continued evolution of their service model.

"The project team and steering committee has made this change a success by supporting this change with much enthusiasm from their own specific role during this change. Marvin, as a visible and active primary sponsor and building a good sponsorship coalition at board level. Annemarie, by supporting the employees as direct supervisor during the change, which was sometimes perceived and experienced different for each impacted employee. Michiel, by developing the services of the new team step by step together with the different departments and by guiding employees in their journey. An excellent collaboration! It was a great pleasure to be part of this team." — Andy Schoonbroodt, Prosci Advisory Services