Module 1: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Module 2: 1 2 3 4 5 6 7 8 9 10 11 12 13
Module 3: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
| Objectives | Achievements | Problems | |
| 1997 | "One Nestle" | Project Launch | |
| Business Process Reorganisation | "Key Stakeholder Team" | None of the affected groups were represented | |
| Company wide research | |||
| Six modules | It was conceived as a software project | ||
| 1999 | Role Out of 3 modules | ||
| Too much pressure to execute | |||
| CHAOS! | No understanding of new processes | ||
| 2000 | Original deadline for 4 modules | 300 cals for help line a day High staff turnover |
|
| START AGAIN: Definition of business requirements |
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| no integration of modules | |||
| 2003 | Final Role Out |