| Time | Content | Who & How |
| 0:00 | Hello, Introduction & Overview | Trainer & Participants (Plenary) |
| 0:20 | Case Studies on Change Processes Discussion on Lessons Learned from Case Studies |
Trainer Participants (Plenary) |
| 0:45 | Definition of Change Management | Trainer |
| 0:50 | Levels of Change Change Drivers Results from Survey on Change Drivers Discussion |
Trainer Participants (Plenary) |
| 1:20 | Model on Imposed Change Discussion |
Trainer Participants (Plenary) |
| 1:30 | Tool for Measuring Change | Trainer |
| 1:40 | Process Model | Trainer |
| 1:50 | Reflection | Participants (Small Groups) |
| 2:00 | Short Feed Back | Particpants |